1. Overview
At OrcaX, we want you to be satisfied with your purchase. This Refund Policy outlines the circumstances under which refunds may be issued for credit purchases on our platform.
2. Refund Eligibility
Refunds may be issued in the following circumstances:
- Technical issues preventing credit usage within 24 hours of purchase
- Duplicate charges or billing errors
- Service unavailability lasting more than 48 consecutive hours
- Unused credits within 7 days of purchase (subject to review)
3. Non-Refundable Situations
Refunds will NOT be issued for:
- Credits that have already been used to generate images
- Dissatisfaction with generated image quality or results
- Credits purchased more than 30 days ago
- Account suspension or termination due to terms of service violations
- Change of mind after successful credit usage
4. Refund Request Process
To request a refund:
- Contact our support team at support@orcax.com within 30 days of purchase
- Include your transaction ID and reason for the refund request
- Provide any relevant screenshots or documentation
- Allow up to 5-7 business days for review and processing
5. Partial Refunds
In cases where some credits have been used, we may issue a partial refund based on:
- The number of unused credits remaining
- The time elapsed since purchase
- The nature of the technical issue or complaint
- Your account history and previous refund requests
6. Processing Time
Once a refund is approved:
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Other payment methods: Up to 14 business days
Processing times may vary depending on your financial institution.
7. Credit Alternatives
In some cases, instead of a monetary refund, we may offer:
- Additional bonus credits as compensation
- Extended credit validity period
- Priority support for future issues
8. Dispute Resolution
If you disagree with our refund decision, you may escalate your request to our senior support team. We will review all escalated cases within 10 business days and provide a final decision.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of OrcaX after changes constitutes acceptance of the modified policy.
10. Contact Us
For refund requests or questions about this policy, contact us at:
- Email: support@orcax.com
- Subject line: "Refund Request - [Your Transaction ID]"